j7jj's Privacy Policy — Your Information Is Fully Protected

Section 1

General Introduction

This Privacy Policy ("Policy") is prepared by the entity operating the j7jj platform ("j7jj", "we", "us") and applies to users in Bangladesh. When you use j7jj's website, mobile application, or any digital service, you voluntarily provide certain personal information. The purpose of this Policy is to transparently present how that information is collected, stored, used, and shared with third parties.

By accessing this website or using any j7jj service, you are considered to have read and agreed to the terms of this Privacy Policy. If you disagree with any part of this Policy, please refrain from using j7jj's services and contact us.

Section 2

Scope of Application

This Policy applies to the following:

• All users registered on the j7jj website
• Guest users who visit j7jj without creating an account
• Any person who contacts us through j7jj's live chat, email, or other communication channels
• Individuals or organizations participating in j7jj's affiliate or partner program

Section 3

What Types of Information Are Collected

j7jj may collect the following types of information:

• Identity Information: Your full name, date of birth, national identity card number (where applicable)
• Contact Information: Email address, information provided in messages or support chat
• Financial Information: Details related to bKash, Nagad, Rocket, or Upay accounts needed to complete transactions
• Device and Technical Information: IP address, browser type, operating system, device identifier
• Usage Information: Which games you played, how long your sessions lasted, which pages you visited
• Cookie and Tracking Information: Information collected through cookies, web beacons, and similar technologies

Section 4

Sources of Data Collection

We collect information in the following ways:

• What you directly provide during the account registration and verification process
• During deposits, withdrawals, or any other financial transactions
• When contacting us through live chat support or email
• Automatically — through cookies and log files while browsing the website
• From authorized third-party payment processors or identity verification agencies

Section 5

For What Purposes Is Information Used

j7jj uses collected information for the following purposes:

• To create, manage, and secure your account
• To process financial transactions including deposits and withdrawals
• To prevent fraud, cheating, and money laundering (KYC / AML compliance)
• To verify your age and identity (21+ verification)
• To provide you with a personalized gaming experience and relevant promotions
• To identify technical issues and improve site performance
• To provide customer support and resolve your complaints or inquiries
• To deliver and monitor responsible gaming messages
• To meet legal or regulatory obligations

Section 6

Marketing and Communications

If you agree to receive promotional emails or notifications from j7jj, we will use your email address to inform you about bonuses, tournaments, or special offers. You may withdraw this consent at any time — by contacting us directly at [email protected] or through live chat. Even after withdrawing consent, essential transaction-related messages may continue to be sent.

Section 7

What Are Cookies and Why Are They Used

A cookie is a small data file stored in your browser or device. j7jj uses the following types of cookies:

• Essential Cookies: Required to keep the site running and maintain your login session
• Functionality Cookies: Used to remember your language and preferences
• Analytics Cookies: To understand site usage patterns — on a completely anonymous basis
• Security Cookies: To prevent fraud and unauthorized access

You can control cookies through your browser settings. Please note that disabling essential cookies may affect some core functionality of the site.

Section 8

When and With Whom Is Information Shared

j7jj does not sell your personal information. Information is shared only in the following limited circumstances:

• Payment Processors: With authorized payment service providers such as bKash, Nagad, Rocket, and Upay to complete transactions — only the minimum necessary information
• Identity Verification Agencies: With authorized verification providers to meet KYC obligations
• Technology Partners: Hosting or security service providers required to operate the site — under strict confidentiality agreements
• Legal Authorities: To regulatory or law enforcement agencies pursuant to a court order or valid legal process
• Corporate Changes: In the event of a merger, acquisition, or asset transfer, where data protection conditions will be maintained

We verify that any third-party partners meet our privacy standards. They are given only the minimum information necessary to perform their specific function.

Section 9

International Data Transfers

j7jj's servers and data processing services may operate on international infrastructure. Where your information is processed outside Bangladesh, we ensure that the protection standards described in this Policy are maintained and that the necessary contractual or legal safeguards are in place.

Section 10

Security Technologies and Practices

j7jj applies industry-standard security measures to protect your information:

• SSL Encryption: TLS/SSL encryption technology is used for all data transfers on the website
• Data Encryption: Stored sensitive information is kept in encrypted form
• Access Controls: Only authorized staff may access your information for specific, necessary purposes
• Regular Security Reviews: Regular audits are conducted to identify system vulnerabilities
• Two-Factor Authentication: Two-step authentication is available for additional account security
• Firewall and Monitoring: 24/7 network monitoring to prevent unauthorized access

While we strive to ensure the highest level of security, no method on the internet is 100% secure. We will respond promptly to any security breach and notify you where applicable.

Section 11

Data Retention Period

j7jj retains your information for as long as it is needed:

• For active accounts: for a specific period following account closure as required by legal obligations
• Financial transaction records: long-term retention may apply in accordance with relevant regulations
• Marketing data: deleted within a reasonable time after consent is withdrawn
• Cookie data: automatically expires according to the set duration

Section 12

Your Rights as a User

While engaged with j7jj, you have the following rights:

• Right of Access: You may request to know what information j7jj holds about you
• Right to Rectification: You may request correction of inaccurate or outdated information
• Right to Erasure: You may request deletion of your information under certain conditions (subject to legal obligations)
• Right to Restrict Processing: You may request that processing of your information be limited in certain circumstances
• Right to Portability: You may request your information in a structured format
• Right to Object: You may object to the use of your information for marketing purposes
• Right to Withdraw Consent: You may withdraw any previously given consent at any time

To exercise these rights, email [email protected] or contact our 24/7 live chat. We will process your request within a reasonable time.

Section 13

Minors and Age Verification

j7jj's services are only for persons aged 21 or above. We do not knowingly collect information from minors. If a minor is found to have used our services, the relevant account and all associated information will be deleted. If you believe a minor is using our platform, please contact us.

Section 14

Responsible Gaming and Privacy

j7jj may monitor your gaming behavior in order to identify potentially problematic gaming patterns and provide timely support. Information used for this purpose is processed solely for your benefit and is not used for any commercial purpose. You can visit our Responsible Gaming page to learn about self-exclusion or setting limits.

Section 15

Policy Changes and Updates

j7jj may update this Privacy Policy from time to time. For any significant changes, we will:

• Update the "Last Updated" date at the top of this page
• May notify registered users of the changes by email
• May display a notice on the site

If you continue using j7jj after an update, you will be considered to have agreed to the revised Policy. We therefore recommend visiting this page regularly to stay informed about new updates.

Section 16

Relationship with Other Policies

This privacy policy should be read together with j7jj's Terms and Conditions and Responsible Gaming policy. In case of any conflict or ambiguity, these three documents will be interpreted as a whole.

Section 17

Privacy-Related Contact

If you have any questions, comments, or requests regarding this privacy policy, please contact us in the following ways:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali on the website

We try to respond to privacy-related requests within 7 business days. For complex or detailed requests, it may take a little longer — in that case, we will let you know in advance.